Guidance you can use before, during and after training

Using Learning

Work only in the labelled training environment

1. Sign in with your own DeskBridge or issued pre-onboarding training account.
2. Open an assigned module and follow its stages in order.
3. Enter only the supplied fictional examples in training fields.
4. Use the field help when a control, value or expected result is unclear.
5. Stop if real customer, employee, payment, credential or production data appears.
6. Resume from your saved stage when authenticated progress is available.

Training completion records knowledge of the named course revision. It does not grant access to a DeskBridge product, approve a production action, or replace an organisation's own supervision and authorisation rules.

Support and recovery

Ask for help without sharing secrets or live records

Use your organisation's authorised DeskBridge support route if a module is unavailable, the screen differs materially from its training reference, saved progress is missing, or an accessibility adjustment is needed. Include the course name, stage identifier and a short description of what happened.

Do not include passwords, authentication codes, recovery keys, medical details, live customer records, employee records, bank details or unredacted screenshots. For a suspected security or privacy incident, stop the exercise and use the private incident route supplied by your organisation. Do not continue experimenting.

Email questions that contain no confidential information to support@deskbridge.uk. Security reports should use security@deskbridge.uk. Send privacy enquiries through your organisation's verified privacy contact or authorised support route.

Learning privacy

What a live authenticated Learning account may record

Learning may record your account identifier, assigned modules, course revision, progress stage, assessment attempts and results, qualification status, attendance, approved learning-support arrangements, and technical security events needed to protect the service. Training exercises must use fictional records and must not collect production content.

Your organisation controls which courses are assigned and which authorised managers, trainers or HR staff can view relevant training records. Access must follow role and tenant boundaries. Learning records must not be used as the sole basis for pay, dismissal, promotion or another significant employment decision. A responsible person must consider the role, evidence quality, current course revision and the employee's circumstances.

Retention, correction, access and deletion requests follow the applicable DeskBridge service agreement, tenant policy and data-protection law. Contact your organisation's verified privacy contact or authorised support route to exercise a right or question a record. This page does not invent a fixed retention period where the governing agreement has not supplied one.

Accessibility

Request an adjustment before a barrier becomes a failure

Learning is intended to support keyboard, screen-reader, switch, magnification and reduced-motion use. If the written instruction, focus order, timing or visual reference prevents you from completing a module, request an available learning adjustment or contact authorised support. An accessibility barrier must not be treated as evidence that a learner lacks the underlying skill.

Legal and regulatory boundaries

Training is guidance, not production authority

A completion, score or qualification receipt applies only to its named course and revision. It is not legal, tax, accounting, medical, employment or regulatory advice. Regulated work still requires the approvals, professional judgement, segregation of duties and records required by the organisation and applicable law.

If course guidance conflicts with a current law, contract, approved organisational policy or released product control, stop and escalate through the authorised support route. Do not work around a security control or rely on an older training example.